Refund & Return Policy

Refund & Return Policy

 

All Sales Are Final

 

Due to the nature of our products and for hygiene reasons, all sales are final. We do not offer refunds, returns, or exchanges on any hair products once they have been shipped.

 

Eligible Returns

 

A return or replacement may be approved only if:

 

• You received the wrong item.
• Your order arrived damaged.
• An item is missing from your order.

 

To report an issue, please contact us within 48 hours of delivery and provide:

 

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

 

Conditions for Approval

 

Products must:

 

• Remain unused and uninstalled
• Be in their original condition
• Have all tags, packaging, and ties intact

 

Any hair that has been:

 

• Installed
• Worn
• Combed
• Brushed
• Cut
• Colored
• Bleached
• Altered in any way

 

will not qualify for a refund, exchange, or replacement.

 

Order Cancellations

 

Orders may be canceled within 24 hours of purchase. After 24 hours, orders enter processing and cannot be canceled.

 

Shipping Errors

 

We are not responsible for:

 

• Incorrect shipping addresses entered by the customer
• Lost or stolen packages marked as delivered by the carrier
• Carrier delays outside of our control

 

Contact Us

 

If you experience an issue with your order, please contact us within 48 hours of delivery. We are committed to resolving legitimate order issues as quickly as possible.